Last updated: September 28, 2026
Ordering
Do I need an account to place an order?
No. You can check out as a guest. Simply add items to your cart, proceed to checkout, and enter your shipping and payment details.
What payment methods do you accept?
We accept Visa, MasterCard, and PayPal. All transactions are settled in U.S. Dollars (USD).
Is there a minimum order for free shipping?
No. Free shipping applies to all orders delivered within the contiguous 48 United States, with no minimum purchase required.
Do you charge sales tax?
No. We do not charge sales tax on any order. The amount shown at checkout is the total you pay.
Shipping
When will my order ship?
Orders placed before 2:00 PM Central Time on a business day are processed the same day. Our warehouse then requires 1–2 business days to pack and hand your order to the carrier.
How long will delivery take?
Carrier transit time is typically 3–5 business days after dispatch, depending on your destination state. Total estimated delivery time is 1–2 business days processing plus 3–5 business days transit.
Do you ship outside the contiguous 48 United States?
No. We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, P.O. Boxes, APO/FPO addresses, or international destinations.
How can I track my order?
Once your order ships, you will receive an email with a tracking number. You can track your package on the carrier’s website using that number. If tracking shows no update for more than 5 business days, contact us at info@timelinedeal.my.
What if my package is delayed?
Carrier transit times are estimates, not guaranteed delivery dates. Weather, peak-season volume, or unforeseen events may occasionally extend delivery. If your order is significantly delayed, contact us and we will investigate with the carrier.
Returns and Refunds
What is your return window?
You may return eligible items within 30 calendar days of delivery.
What condition must returned items be in?
Items must be unused, in the same condition as received, and in the original packaging with all included materials.
Who pays for return shipping?
Returns are free. We provide a prepaid return label. There are no restocking fees, no return handling fees, and no replacement fees.
How do I start a return?
Email info@timelinedeal.my within 30 days of delivery with your order number and reason for return. Our team will respond within 1–2 business days with a prepaid return label and instructions. Pack the item securely in its original packaging and drop it at the carrier location specified in our instructions.
How long does a refund take?
Once we receive your return, we inspect it within 1–2 business days and initiate the refund to your original payment method. The refund will appear on your payment method within 7–10 business days, depending on your bank or card issuer.
Can I exchange an item instead of returning it?
We do not offer direct exchanges. If you want a different item, please return your original purchase for a refund and place a new order. This ensures your replacement item is shipped as quickly as possible.
What is the return address?
1134 FM 275 N, Cumby, TX 75433, United States
Contact and Support
How can I contact Timelinedeal?
You can reach us by email at info@timelinedeal.my or by phone at +1 903-439-7458. Our support hours are Monday through Friday, 9:00 AM – 6:00 PM Central Time. A contact form is also available at the bottom of our Contact Us page.
How quickly will I receive a response?
We respond to all inquiries within 1–2 business days.
Where can I find your full policies?
Our Shipping Policy, Privacy Policy, Payment Methods, Return & Refund Policy, Terms of Service, Contact Us, and About Us pages are all available on our website. Each policy page includes a “Last updated” date.